E-filing and Refund Questions

AGI/PIN Information

• How do I sign my return if I am E-Filing?
• Where can I find my Prior Year AGI (Adjusted Gross Income)?
• How to get my self-select PIN?
• When E-Filing, do I use the Amended Return AGI or the Original Return AGI?
• Which 1040 form did I file last year? New instructions for form 1040
• How to get a copy of your prior year tax information

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Payment Information

• How can I Prepay my filing fees?
• Is there any way I can pay for my e-file without using a credit card?
• What can I do if my credit card is declined?
• How do I pay the amount I owe?
• Can I pay my Federal Balance Due with a Credit Card?
• How do I pay my state amount due?

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Banking Questions

• Can I deposit my refund into more than one bank account?
• How many times can I use my bank account for the Bank Refund Transfer/File & Go (RT)?
• What happens if I enter incorrect banking information?
• How do I contact Santa Barbara Tax Products Group (SPTPG)?
• How do I contact GreenDot?

E-filing Questions

• How do I enter my direct deposit or bank account information?
• I can't find my AGI. What should I do?
• Where can I find my AGI?
• Can I make changes in my account once I file my return?
• How long do I have to file my return each year?
• How long will it take the IRS to process my return?

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Extensions

• How do I complete my Federal Extension (Form 4868)?
• How do I file a State Extension with my return?
• What are my payment options when filing an Extension?
• Where do I mail my Federal Extension?
• Do I need to file a Federal Extension (Form 4868) ?

Refund Questions

• Purchasing U.S. Savings Bonds with your Federal Refund
• Can I have my state refund deposited into more than one account?
• Where is my refund? Check the IRS Federal or State refund status
• What options do I have for getting my refund?
• How long will it take to receive my refund for tax year 2018?
• How can I check the status of my state refund?

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