E-file and Direct Deposit
AGI/PIN Information
- How do I sign my return if I am E-Filing?
- Where can I find my Prior Year AGI (Adjusted Gross Income)?
- How do I get my self-select PIN/AGI?
- When E-Filing, do I use the Amended Return AGI or the Original Return AGI?
- How to get a copy of your prior year tax information
- I had a negative AGI on my return last year. What should I enter as my PIN to sign my return?
Banking/Direct Deposit Information
- How do I update my bank account/direct deposit information?
- What is an offset?
- Can I deposit my refund into more than one bank account?
- How many times can I use my bank account for the File & Go/Bank Refund Transfer (RT) Option?
- What happens if I enter incorrect banking information?
- How do I contact Santa Barbara Tax Products Group (SBTPG)?
E-filing Questions
- What is My Submission ID Number?
- Why am I being asked to provide my driver's license/ID information?
- How do I enter my direct deposit or bank account information?
- I can't find my AGI. What should I do?
- Where can I find my AGI?
- Can I make changes in my account once I file my return?
Extensions
- How do I complete my Federal Extension (Form 4868)?
- How do I file a State Extension with my return?
- What are my payment options when filing an Extension?
- How do I make a payment with my extension?
- Where do I mail my Federal Extension?
- Do I need to file an extension (Form 4868)?
Installment Agreement
Payment Information
- Why do I have a balance due (File N Go)?
- Promo Code
- How can I Prepay my filing fees?
- How can I pay for my e-file without using a credit card?
- What can I do if my credit card is declined?
- How do I pay the amount I owe?