Getting Started
Basic Information
- How do I file with my Non-Resident Alien Spouse?
- Do I need to file a tax return?
- How do I change my Filing Status (Marital Status)?
- Do I check "This Qualifying Child is NOT YOUR DEPENDENT"?
- What if my last name has a hyphen or dash in it?
- What Filing Status should I choose?
Create My Account
- When creating an account why do I get the warning "SSN has already been used?"
- How Do I Create an Account?
- What information do I need to file electronically?
- What personal information do I need to supply to file my taxes online?
- What Tax Documents are Needed To Prepare My Return?
- What security does the program provide?
Login Information (Username and Password)
- How to Update Your Phone Number
- How do I change or recover my password?
- What are the Password requirements?
- Do I need to create a new account if I forgot my login information?
- I cannot remember my username and/or password. How do I reset it?
- I cannot access my account because my email address has changed. How do I access my account?
Product Features
- What helpful tools are available?
- Can I use your program to e-file my return?
- What can I do on the My Account page?
- What is Quick File?
- How do I use the Search Tool?
- What is the "I want to be guided" feature?
Common Questions
- Where can I see payments I made to the IRS/State?
- How can I pay the amount due on my return (original and amended)?
- How do I Change My Package?
- Why did I Receive an Email about an Unrecognized Device?
- Can I file a 1040NR (1040-NR) non resident return using the program?
- What is the customer service support phone number?