Getting Started
Basic Information
- SSN not Valid for EIC / Employment
- What Name Do I Put on My Tax Return If My Name Changed During the Year?
- How do I file with my Non-Resident Alien Spouse?
- Do I need to file a tax return?
- How do I update my Filing Status and/or Spouse information?
- Do I check "This Individual is NOT my dependent"?
Create My Account
- When creating an account why do I get the warning "SSN has already been used?"
- How Do I Create an Account?
- What Information do I need to File Electronically?
- What personal information do I need to supply to file my taxes online?
- What tax documents do I need to prepare my return?
- What security does the program provide?
Login Information (Username and Password)
- How do I Change my Phone Number?
- How do I change or recover my password?
- What are the Password requirements?
- Do I need to create a new account if I forgot my login information?
- I cannot remember my username and/or password. How do I reset it?
- Account Recovery Process - Login Issue Due to Phone or Email Change
Product Features
- How Do I Save My Progress and Log Out?
- What is Last Look?
- How to Submit an Ask a TaxPro Question
- Can I Download the TaxSlayer.com Software?
- How can I find information regarding pricing and fees?
- Can I use your program to e-file my return?
Common Questions
- How a Child’s Income Affects Your Taxes
- Frequently Asked Questions (FAQs)
- How do I Check if my TaxSlayer App Needs an Update?
- What do I do if I Received a Payment Error?
- 2025 Return not loading
- How to Read the Tax Return Summary