Getting Started
Basic Information
- How do I change my Filing Status (Marital Status)?
- Do I check "This Qualifying Child is NOT YOUR DEPENDENT"?
- What if my last name has a hyphen or dash in it?
- What Filing Status should I choose?
- How do I pull my prior year information to the current year?
- Should I file as Married Filing Separately?
Create My Account
- When creating an account why do I get the warning "SSN has already been used?"
- How Do I Create an Account?
- What information do I need to file electronically?
- What personal information do I need to supply to file my taxes online?
- What Tax Documents are Needed To Prepare My Return?
- What security does the program provide?
Login Information (Username and Password)
- How do I change or recover my password?
- What are the Password requirements?
- Do I need to create a new account if I forgot my login information?
- I cannot remember my username and/or password. How do I reset it?
- I cannot access my account because my email address has changed. How do I access my account?
- I can't login to my account. Why can't I get a security code (MFA)?
Product Features
- Can I use your program to e-file my return?
- What can I do on the My Account page?
- What is Quick File?
- How do I use the Search Tool?
- What is the "I want to be guided" feature?
- How do I find the form I need?
Common Questions
- How do I Change My Package?
- Why did I Receive an Email about an Unrecognized Device?
- Can I file a 1040NR (1040-NR) Non Resident return using TaxSlayer?
- What is the customer service support phone number?
- How Do I Send an Image or Document to Customer Support?
- How can I clear my return information to start over? How do I cancel/delete my account?