Updating your phone number in your account is straightforward. Follow the steps below to ensure a smooth update:
1. Log In to Your Account
You can start by logging in to your account using your username. This should provide the option to receive a security code by email instead of a phone number.
2. Verify Your Account
After receiving the security code in your email, enter the six-digit code in the verification code entry field. This will direct you to the Tax Home page.
3. Navigate to Account Settings
On the Tax Home page, locate the Profile Icon in the top right of the screen, select Settings, and then click on Account Settings. From there, click Edit next to the Phone Number section.
4. Receive and Enter a Second Security Code
A new security code will be sent automatically to your email. You can enter this code on the following page to proceed.
5. Edit and Save Your Phone Number
Once the security code is verified, you can update your phone number. Check the box to verify the phone number at entry, then save your changes.
Troubleshooting
If You No Longer Have Access to Your Phone Number
If you can no longer access your account, you must complete the Account Recovery Form. This step is necessary to regain access to your account.