Common Questions
- Where can I see payments I made to the IRS/State?
- How can I pay the amount due on my return (original and amended)?
- How do I Change My Package?
- Why did I Receive an Email about an Unrecognized Device?
- Can I file a 1040NR (1040-NR) non resident return using the program?
- What is the customer service support phone number?
- How do I send an image or document to customer support?
- How can I clear my return information to start over? How do I cancel/delete my account?
- What is the Refund Policy for the Program Fees?
- Can I use the program without a bank account?
- Which states does the program support?
- Understanding the IRS "Where's My Refund?" Tool
- Se’ Habla Español? – IRS provides Tax Information Available in Spanish