Common Questions
- How do I Change My Package? (Downgrade)
- Why did I Receive an Email about an Unrecognized Device?
- Can I file a 1040NR (1040-NR) Non Resident return using this program?
- What is the customer service support phone number?
- How do I send a picture/photo to customer support?
- How can I clear my return information to start over? How do I cancel/delete my account?
- What is the Refund Policy for the program fees?
- Can I use your program without a Bank Account?
- What States do you support?
- What is the IRS "Where's My Refund?" Tool?
- Se’ Habla Español? – IRS provides Tax Information Available in Spanish