Forgot Password Process
Step One - Enter the username, email address, or phone number associated with your account.
Step Two - If there are multiple accounts associated with your email address or phone number, choose the account you wish to access and enter the code you are sent. If you do not have multiple accounts, this step does not apply to you.
Step Three - When prompted to enter your password, select "Forgot Password."
Step Four - Enter the username, email address, and primary taxpayer's Social Security number, then press continue.
Step Five - Enter the MFA code you were sent.
Step Six - After entering the MFA code, you will be asked to create a new password for your account. After successfully creating your new password, you will be logged out and need to enter your username and new password to access the account.
What are the requirements for the new password?
Passwords for your account must meet the following requirements:
- Be at least eight characters
- Have at least one lowercase letter
- Have at least one uppercase letter
- Have at least one number
- Have at least one special character
What does Error message mean?
Sometimes, you may receive a notification stating We could not locate a matching account. This occurs when the username, e-mail address, or social security number has been input incorrectly. Please ensure the information in all three of these fields is correct.
What if I don't remember my username?
If you do not remember your username, you cannot change your password and must recover your username first. Click here if you need instructions on how to have us send an email to the address on file with all usernames associated with that email address. Please add support@taxslayer.com and support@support.taxslayer.com to your safe sender's list to ensure all email notifications are delivered to your inbox and not your SPAM/JUNK folders.
What if I cannot access the email address or phone number I used to set up my account?
If you can no longer access your old email address or phone number, please visit our Knowledgebase article and fill out the attached form.