Forgot Username
If you forgot your username to log into your account, go back to the homepage and click the "Log In" link on the right side of the page. On the next page, click the "Forgot Username" link. You can then enter the email address linked to the account, and we will email you all the usernames associated with it.
Usernames cannot be changed or combined with other accounts.
Forgot Password
If you do not remember your password, please go to the sign-in page and enter your username, email, or phone number. After entering the MFA code you were sent, click "Forgot Password". Enter the username, email address, and Social Security number associated with the account. Click "Continue". If the information you listed matches what is in the system, another screen will open, and you will be prompted to enter an MFA code before resetting your password. For step-by-step instructions, please see our other article.
Let's verify your account!
Under Delivery Options, select how you want the code sent (text or e-mail), then click the “Send Code” button. A code will then be emailed to your email address or sent to your cell phone number, depending on the option chosen. Retrieve the code and return to the “Forgot Password?” process. Enter the Security Code received and click Submit within the “Forgot Password?” process, and you will be allowed to reset your password.
We will send you a unique code to verify that it's you. The code is not a new password. You must return to the “Forgot Password?” process and reset your password.
Reset your password
Password criteria must meet the following requirements:
* Be at least eight characters
* At least one lowercase letter
* At least one uppercase letter
* At least one number
* At least one special character
Can you send the code to my other email address?
For security reasons, we can only send information about your return to the email address (or cell phone number) listed on the account.