If you forgot your username for logging into your account, go back to the homepage and click the "Log In" link on the right side of the page. On the next page, click the "Forgot Username" link. You can then enter the email address that is linked to the account and we will email you all the usernames associated with that email address.
If you do not remember your password, please go to the sign in page and click "Forgot Password". Enter your username, email address, and Primary Taxpayer's Social Security Number on the page that opens and click "Continue". If the information you listed matches what is in the system, another screen will open asking you to verify the account by sending yourself a security code.
Let's verify your account!
Under Delivery Options, select how you want the code sent (text or e-mail), then click “Send Code” button. A code will then be sent in an email to your email address or via cell phone number depending on which option was chosen. Retrieve the code and return to the “Forgot Password?” process. Enter the Security Code received and click Submit within the “Forgot Password?” process and you will be allowed to reset your password.
We will send you a unique code to verify that it's actually you.. The code is not a new password. You must return to the “Forgot Password?” process and reset your password.
Reset your password
Password criteria must meet the following requirements:
* Be at least 8 characters
* At least one lower case letter
* At least one upper case letter
* At least one number
* At least one special character
Can you send the code to my other email address?
For security reasons, we can only send information about your return to the email address listed (or cell phone number) on the account. If you do not have access to the email address listed on the account, Click here, to update/change your e-mail address.
What does "Recovery was Unsuccessful" mean?
If you receive the message "Recovery was Unsuccessful", then one of the items listed does not match the account on record.
- Double check the Username using the Forgot Username link
- Check the SSN entered (the first person listed on the account is the primary taxpayer)x
- Use this link to update your email address
- If the return was rejected for the SSN, use the link above to send us a copy of the email change form and your Social Security Card so we can correct the SSN on the account for you.