Understanding the File & Go Payment Process
If you filed your return using the File & Go (no money out of pocket option), the fees are payable within 21 days of the return being filed. If the IRS fails to process the refund timely, the File & Go agreement indicates we will debit your account to collect the fees.
Why Was I Not Notified in Advance?
Before debiting the account, we send you several emails indicating we have not received payment. In the first email is a link to pay the fees so your account is not auto-debited.
Can I Change the Payment Date?
The payment date cannot be changed. The third-party bank that collects the fees and debits the accounts does not allow the payment date to be changed.
I don't have the money. My refund has not been processed.
We understand that every penny counts. We know that there are those that are not able to pay the program fees at the time they file their tax return. However, as we have rendered a service by providing the program you used to create your return, our services were utilized.
By sending reminder emails, we ensure you have enough time to pay the fees (in case the IRS has not released your refund) before your account is debited. These emails allow approximately one month of additional time beyond the estimated 21-day processing time the IRS states returns take to process. This is outlined in the signed agreement to pay the preparation fees that were utilized.
How Can I Review the File & Go Agreement?
If you would like to review the terms of the File & Go agreement, you can do so by:
- Logging into your account
- Selecting Review > Summary from the left-hand menu
- Clicking on Refund Agreement
This document outlines the terms and conditions you agreed to when selecting the File & Go option.