According to the rejection code you are receiving from the IRS, the taxpayer's social security number has been locked because the Social Security Administration records indicate the number belongs to a deceased individual.
How do I fix my return?
- First, check the Social Security Number you entered into the account is correct. If the Social Security number is incorrect, make the necessary correction and file the return again.
- If the Social Security number is correct but the taxpayer is not deceased, contact the Social Security Administration to inform them of the error. The IRS gets their information directly from the SSA and updates their records approximately every 10-14 days. You may need to wait for the IRS to update their records before filing the return again.
- If the IRS continues to reject the return after you have contacted the Social Security Administration, or you do not wish to wait to file the return, you can print, sign and mail the return. The mailing address for the Federal Return can be found on the IRS website The mailing address for the state return is on the state forms.
- If the taxpayer is deceased and the Social Security number has been locked, you will need to print, sign and mail the return. The mailing address for the Federal Return can be found on the IRS website The mailing address for the state return is on the state forms.