I got my tax refund on a Green Dot card. How will I get my stimulus payment?
If you did not pay your filing fees from your refund:
Your payment will be deposited directly to your Green Dot card. If you are signed up to receive alerts about your account, you’ll be notified when the deposit hits. You can log into your Green Dot account or check the Green Dot app to check your card balance.
If you paid your filing fees from your refund using SBTPG (a third-party bank):
At this time, it is not clear how the IRS will send your payment. Some individuals are receiving their funds directly on their cards, while others are getting mailed checks.
“How do I find out if my debit card received through TaxSlayer is still open?”
According to the Green Dot support page, your account automatically closes once the balance on your card is $0. You can log in with Green Dot to check the balance on your card.
How can I get a new Green Dot card?
To begin, log into your Green Dot account. Once you have logged in, you will be able to request a new card.
You can also request a replacement card through the Green Dot app, in Settings > Manage Card.
For additional assistance, contact the Green Dot customer support line at (866) 795-7597.
How can I find the bank information where my stimulus is being sent?
The account number and routing number where your tax refund (and your stimulus payment) are being direct deposited can be found on the printable .pdf version of your tax return.
The last four digits of the bank account being used for direct deposit can be found in your TaxSlayer account under Transaction History.
To find the last four digits of your bank account on file:
Log in to your TaxSlayer account > My Account > Transaction History
“If there’s no bank information on my transaction history but on my copy of my taxes there’s some bank info what does that mean? Does the IRS have my bank information to send my stimulus?”
If you paid your filing fees out of your tax refund and got the rest of your refund by direct deposit, the account number where your funds were deposited is on the printed copy of your tax return. This is the account information the IRS has on file, and your stimulus payment will be sent to this same account.
Get My Payment isn’t letting me update my direct deposit. Can I do it in TaxSlayer?
No. Once you have completed and submitted your 2019 tax return to the IRS, you cannot go back and change the bank information for the purposes of getting your stimulus check.
The IRS is not allowing people to use Get My Payment to change their direct deposit information after they have filed their 2019 return. This is meant to help protect against potential fraud. If the tool doesn’t allow you to provide direct deposit info, the IRS will mail your Economic Impact Payment.
I’m getting an error from Get My Payment. What does it mean?
“Need More Information” message
This message simply means that the IRS does not have your direct deposit information on file. They’ll ask you to verify your identity first, and then you can enter bank account info. If you see this message, you are eligible for the stimulus payment. If you choose not to enter direct deposit information, your check will be mailed to the address on your tax return.
“Payment Status Not Available” message
If your status reads “Payment Status Not Available,” then the IRS cannot determine your eligibility for the stimulus payment at that moment. This may simply mean that
- your tax return has not been fully processed by the IRS
- your return has been processed but your data is not in the system yet
- for non-filers, your information has not been loaded into the IRS systems yet
It could also mean that you are not eligible for the payment. Read the eligibility requirements
The IRS updates the portal once a day. If you are not able to see a status today, check again in 24 hours. They will not notify TaxSlayer about the status of your stimulus payment.
“When I input my info into the Get My Payment portal on the IRS website, it says my information doesn’t match. Why?”
Be very careful that the information you enter is accurate and appears exactly as it does on your tax return. For example, maybe your street address could be written a different way than you entered it. Have a copy of your tax return available to make sure everything matches exactly. Also, use the help tips provided by the IRS. This will help ensure you are entering the information correctly.
Can I enter my direct deposit info in TaxSlayer even if I’m not getting a tax refund?
Yes, you can provide your bank account information for direct deposit at the end of your e-file process. If your tax liability is exactly $0 – meaning you do not owe taxes and you are not owed a refund – you will have the option to 1) enter direct deposit information or 2) receive your payment by mailed check.
If you have a tax liability when you file your return, you can choose to pay through electronic funds withdrawal. In that case, you will provide the bank’s routing number and the account number you wish to use to have your funds withdrawn. The IRS website says that they will not send stimulus payments to accounts used for electronic withdrawal. However, some taxpayers claim they have received their payments by direct deposit in the same account they used for electronic fund withdrawal.
When will the IRS send my stimulus payment?
The IRS is distributing one batch of Economic Impact Relief payments per week. Each Wednesday around 4 p.m. EST they pull all the info that has been entered through Non-Filers, the Get My Payment portal, and accepted tax returns. People who have submitted their information by that time will be included in the next batch of payments. If you get your information to them by Wednesday, you can expect your payment delivered with the next week’s batch.
Is my stimulus payment being mailed or sent direct deposit?
The check will be sent in the same method you received your IRS refund.
- Received a refund via direct deposit this year, the payment will go straight to your bank
- Received a refund by mailed check, the payment will be mailed to you
- Used SBTPG (a third-party bank) to pay your filing fees and had your refund direct deposited to your account, you should receive the payment to your personal bank account
If you’re not getting a tax refund or you have an amount due after you file your return, you may be able to use Get My Payment to provide direct deposit account information once the IRS has processed your return. But if the tool doesn’t offer you the option to provide that info, it means the IRS will mail your Economic Impact Payment.
How can I get my stimulus direct deposited?
If you got a tax refund but you didn’t use direct deposit on your last return or your direct deposit information contained an error, you will be able to provide that information using Get My Payment.
Note: If the IRS has already scheduled your payment for delivery before you can update to direct deposit, you won’t be able to change the delivery method. In this case, your check will simply arrive as scheduled, by mail.
“I already filed but I need to change my direct deposit info.”
Once your payment has been scheduled for delivery, you won’t be able to use Get My Payment to update your direct deposit bank account information. If the deposit gets rejected by your bank (or financial institution), the IRS will mail the stimulus check to your address on file.
For more information, check these additional resources: