You can contact SPTPG (also known as Civista Bank) by calling 877-908-7228. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. Therefore, your review page is showing a Direct Deposit to them. Once they process your refund and we receive our fees, the remainder will be deposited into the account you provided.
You can also check the status of your refund deposit on their website once the IRS has released the refund to them for the TaxSlayer preparation fees to be deducted. You can access the site here.