You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228.
Who is Santa Barbara Tax Products Group?
Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. Therefore, your review page is showing a Direct Deposit to them. Once they process your refund and we receive our fees, the remainder will be deposited into the account you provided.
Where can I see the information SBTPG has?
Once the IRS releases your refund, you will be able to find information about your refund on the SBTPG website. If the IRS sends a check directly to the taxpayer instead, SBTPG will not have any information about the refund.
What Information does SBTPG website provide?
You can see:
- Expected refund amount (accepted return)
- Actual refund amount (after any adjustments)
- Released date
- Fees:
- Bank processing fee
- Program fees
- Miscellaneous fees
- Refund amount after fees
- Refund Status:
- Direct Deposit
- Mailed Check
- Returned to IRS
Prior Year Refund Information
If you are inquiring about a prior year refund, you will need to submit an email ticket rather than calling them. You can visit the website here to submit a ticket.