You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228.
Who is Santa Barbara Tax Products Group?
Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. Therefore, your review page is showing a Direct Deposit to them. Once they process your refund and we receive our fees, the remainder will be deposited into the account you provided.
Where can I see the information SBTPG has?
You can check the status of your refund deposit on their website once the IRS has released the refund to them for the program preparation fees to be deducted. You can access the site here.
What Information do they have?
You can see:
- Expected refund amount
- Actual refund amount
- Released date
- Fees:
- Bank processing fee
- Program fees
- Miscellaneous fees
- Refund amount after fees
- Refund Status:
- Direct Deposit
- Mailed Check
- Returned to IRS