How do I contact Green Dot?

Green Dot can be reached by calling 866-795-7597 and following prompts for any questions about your TaxSlayer Visa® Debit Card or deposit.

If you selected to have your refund deposited on a TaxSlayer Visa® Debit Card and the card was either lost or stolen, or you never received it, follow the steps below:

1. Call Green Dot: 866-795-7597
2. Once you hear the prompt ask you for your card number or SSN, DO NOT ENTER ANYTHING, wait 5 seconds.
3. Select option 1: Card was lost or stolen
4. Select option 2: Never Received
5. Enter the primary taxpayer’s SSN, DOB and zip-code
6. Call is then transferred to an agent