Green Dot can be reached by calling 866-795-7597 and following prompts for any questions about your TaxSlayer Visa® Debit Card or deposit.
If you selected to have your refund deposited on a TaxSlayer Visa® Debit Card and the card was either lost or stolen, or you never received it, follow the steps below:
- Call Green Dot: 866-795-7597
- Once you hear the prompt ask you for your card number or SSN, DO NOT ENTER ANYTHING, wait 5 seconds.
- Select option 1: Card was lost or stolen
- Select option 2: Never Received
- Enter the primary taxpayer’s SSN, DOB and zip-code
- Call is then transferred to an agent