When logging into your account, you are asked for the email address, phone number, or username. If you enter your email address, the MFA code will be sent via email. If you enter your phone number, your MFA code will be sent via text. If you enter your username, the MFA code will be sent via the last method you used to verify.
Is the email address on your account correct?
- If the email address on your account is correct, we recommend you check your spam folder after the code is sent.
- If you are checking your email from your mobile device, we recommend you restart your phone to see any pending emails.
- If the email address is incorrect, you will need to complete an account recovery request to have the email address on the account updated. See our article for the form and instructions.
Is the phone number on the account correct?
- If the phone number on the account is correct and you are still not getting the code, check the spam texts section of your messaging app.
- If you are not receiving a text with the code, we recommend you restart your mobile device.
- If the phone number is incorrect, you will need to complete an account recovery request to have the phone number on the account updated. See our article for the form and instructions.
Still not getting the code?
Periodically, it may take longer to receive your code. If it has taken more than 10 minutes, you will need to request another code as the codes expire after 10 minutes.
Code not working?
- If the code you received is not working, you may have requested the code more than once. Only the last code issued will be accepted.
- Your code is only valid for 5 minutes or until used; whichever occurs first. If it has been more than 5 minutes or you used the code already, you will need to request a new code.