Please follow the instructions below, line by line, in order to fix this rejection.
- Log into your account
- Select "E-file" located on the navigation bar
- Select "Continue" with both the Federal and State returns checked (if applicable)
- Select "Continue"
- Select "Continue"
- Select to "Use your credit, debit or prepaid card", even if you wish to "Deduct from your refund"
- Select which account you no longer wish to use on your return and click the red "Delete" button next to it.
- Select "Continue" at the bottom of the screen and then select "Cancel" to restart the e-file process.
When you go through the electronic filing process again, you will be able to select "Deduct from your refund", if you wish to do so. You will be able to submit your return again and should not receive this rejection code from the IRS.
The rejection you have received is due to more than one banking account being added to the return and you have chosen File & Go/Bank Refund Transfer. When you originally went through the electronic filing process, you chose to pay by credit, debit or prepaid card and entered more than one banking account. When choosing File & Go/Bank Refund Transfer you are only allowed to choose one bank account.