How do I contact support?

We offer year-round phone and email support for all our package options.      

How do I find Help & Support in the program?    

The "Help & Support" tab is located in the top right of your screen when you are in your return. Click Continue from the My Account screen to see the Help & Support tab. 

Within the program, select the Help & Support tab, followed by "I can't find the form I'm looking for," and choose "I need to speak to a representative." Choose from the support options available to you.   

Email

You can email a support team member directly from the link within this tab at any time during the year. If you are using our Knowledgebase, hover over "Support & Tax Tools" at the top, then select Contact Support.

Phone 

The contact tab also includes the number to reach a customer service representative (706-922-6741). The hours of availability during the tax season are weekdays 9 am-9 pm EST, and weekends vary. Check the Help & Support tab inside the account for weekend and chat hours. 

Chat

If you are using the Premium or Self-Employed package, you can access our Chat feature during our hours of operation.

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While TaxSlayer strives to make the information and links contained in our KB articles as timely and accurate as possible, we make no promise or guarantee about the timeliness, accuracy, or completeness of the contents on these pages. The information contained in the Knowledgebase (KB) is for general information only and is not intended to be tax, financial, or legal advice. The user is encouraged to review additional state and federal resources and publications as needed.

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