We offer year-round phone and email support for all our package options.
How do I find Help & Support in the program?
The "Help & Support" tab is located in the top right of your screen when you are in your return. Click Continue from the Tax Home screen to see the Help & Support tab.
Within the program, select the Help & Support tab, followed by "I can't find the form I'm looking for," and choose "I need to speak to a representative." Choose from the support options available to you.
Support Hours
Our support hours change throughout the year. To find the current hours, log in to the account and check the Help & Support tab.
You can email a support team member directly from the link within this tab at any time during the year. If you are using our Knowledgebase, hover over "Support & Tax Tools" at the top, then select Contact Support.
Phone
The contact tab also includes the number to reach a customer service representative. The hours of availability during the tax season are weekdays 9 am-9 pm EST, and weekends vary. Check the Help & Support tab inside the account for weekend and chat hours.
Chat
If you are using the Premium or Self-Employed package, you can access our Chat feature during our hours of operation.