If you filed a return last year that was accepted prior to October 15th (no matter where or who you filed with) go back through the e-file process until you reach the "IRS AGI" page. Refer to the "Last Year Information" section and answer YES to the question "Yes, I have my 2019 Federal tax return with me" You can also click on the "Where can I get my last year's tax return?" link for an explanation of how to get a copy of last years return.
If you do not remember your Prior Year Adjusted Gross Income, you will need to refer to the prior year return and find the Adjusted Gross Income (AGI) on the return. Your prior year's adjusted gross income (AGI) can be found on line 8b of Form 1040.
If you do not have your prior-year tax return, you may visit the IRS website and use the Get Transcript tool to obtain your prior-year AGI. You may use the AGI to validate your signature and continue e-filing your return. You may also contact the IRS at: 1-800-829-1040 to obtain your prior year Adjusted Gross Income (AGI) figures.
If you did not successfully file a return last year then answer NO to filing a return in the previous year and we will auto-populate a $0 for your Prior Year Adjusted Gross Income. Also answer 'No' if you did not file before the October 15th deadline.
You will also create a new 5-digit PIN under the "Create Your PIN" page to use when filing next year's tax return. We will automatically populate this information for you next year if you e-file with us.
If your filing status this year is "Married Filing Jointly", you generally should put the same amount for both spouses' AGI amounts as long as you filed jointly last year. If you filed separately last year (or were not married last year), you would enter the different AGI amounts from each individual's prior year return. The AGI's entered must match the figures as they would be listed for IRS prior year records for each SSN for the return to be accepted.
These reject codes state the prior year information (Adjusted Gross Income or PIN number) for you (IND-031) or your spouse (IND-032) do not match IRS records for the electronic signature.
Obtaining an IRS issued electronic filing PIN is no longer an option. Typically, online tax software providers automatically enter the information for returning customers. If you are using a software product for the first time, you may be required to enter the information yourself manually from the previous year.
*Note: We will automatically pull forward your Prior Year PIN and Adjusted Gross Income if you use the same account (username) each year.
For Video Assistance in making a correction for code IND-031 & IND-032 click here.