According to the IRS, the Prior Year Adjusted Gross Income (AGI) or Prior Year PIN entered for the taxpayer's electronic signature does not match the IRS master file.
We will automatically pull the AGI amount forward for you from year to year if you electronically file using our software and the same username.
What is my prior year AGI?
- If you did not ELECTRONICALLY FILE the prior year return, use $0 as the AGI amount or answer No when asked if you filed a prior year return. The IRS database will not have the AGI information if the return was not electronically filed.
- Used a different preparer last year- visit the preparer to get the AGI information (Line 8b of the 2019 return or line 11 of the 2020/2021 return)
- Get a Transcript- Visit the IRS website to get a copy of the prior year transcript
- Review your paper copy- the AGI amount is listed on line 11 (But remember, if it wasn't electronically filed, enter $0 instead)
How do I correct the AGI?
To make corrections to your AGI, go to the e-file section of the return > Yes, I'm done with my return(s) and ready to file! > Continue > Edit (under Sign & File) > Continue.
Still don't know your AGI amount?
If the AGI continues to get rejected, you may need to print and mail the return. The federal return can be mailed to the IRS using the mailing address found on the IRS website. The state return can be mailed using the address on the state return.