This generally happens if you accidentally try to print the calculations page rather than the PDF of your actual tax forms.
To print the tax forms if you have e-filed but not received a notification of acceptance:
- Log in to your account and click "Summary/Print" on the left side of the screen.
- Click the "View/Print Return" icon on the right hand side of the screen. This will generate a PDF copy of your tax forms in a new window. Click "Print your 2020 Tax Return" and the PDF will open on the screen.
- Click on the printer icon to print a copy of your return as prepared. If you do not show a printer icon in the upper left hand corner of the screen, hover your mouse near the bottom and a navigation bar will appear and you can print it from here.
To print your return(s) after they have been accepted:
- To print your accepted tax return(s), log in to your account and select the "Print Federal Return" or Print State Return" located in the center of the screen on the “My Account" page. This will open a PDF of your return(s)for you. The PDF(s) may be printed using the print icon (or Ctrl+P keyboard shortcut) and/or saved using the disk icon (or Ctrl+S keyboard shortcut).