If your card is declined, you may use another credit card or you may change the refund option to the Bank RT (Refund Transfer/File & Go ) Direct Deposit Option. With this choice, the fees are directly deducted from your Federal refund.
If you are receiving an error code you may need to call customer support. Please check the current support times and phone number by clicking the Help & Support icon on the top right of your account. Have the error code you received available when you contact support.
