If your credit card is declined, the decline is coming directly from your bank or card issuer. Unfortunately, we can't approve or override a declined payment.
You have a couple of options:
- Try a different credit card.
- Switch to the File & Go / Bank RT (Refund Transfer) Direct Deposit payment option.
With the File & Go / Bank RT option, your tax preparation fees are deducted directly from your federal tax refund instead of being charged to your credit card. This can be a convenient alternative if you're unable to complete payment with a card.
I Received an Error Code When Making a Payment
If you receive an error code during the payment process, you may need to contact Customer Support for assistance.
To get the current support phone number and hours:
- Sign in to your account.
- Select the Help & Support icon in the upper-right corner.
- Review the available contact options.
Before you call, make sure you have the error code available. This will help our support team identify the issue and assist you more quickly.
Need More Help?
If the payment issue continues after trying another card or payment method, contact Customer Support and provide the exact error code you received. The code can help determine whether the issue is related to the payment method, account settings, or another processing error.