Our Search Tool allows you to quickly search our Knowledgebase for articles related to the topic you need assistance with.
Click on the search bar that reads "Enter Form # or Question" and type in your subject (such as "Deductions"), and then click the Magnifying Glass button or press "Enter" on your keyboard. The program will search our Knowledgebase and supply you with a list of articles that address the topic you need information on.
The Search Tool within your account also acts as a "Form Finder". If you are unsure of where to enter a particular form within your account, simply enter the form number within the search tool and click on the applicable suggestion. You will be taken directly to the necessary entry screen. For example, if you need to enter a Form W-2, simply enter "W-2" within the Search Tool and a drop-down box will display with possible suggestions for you. Click on the necessary form and you will be taken directly to the W-2 entry screen.
You can also access our Knowledgebase by using Help & Support, which are located throughout your account. They may be found on the upper center of the screen once you reach the "Basic Information" section of the program.