Our Search Tool allows you to quickly search our Knowledgebase for articles related to the topic you need assistance with.
You can access our Knowledgebase by using Help & Support, which are located throughout your account. This may be found on the upper right of the screen once you log into your account. Choose the "Search Our Knowledge Base" link to open a tab in our Knoweldgebase.
Enter your question in the box titled "Search here" ; press "Enter" on your keyboard. As you type, the program will search our Knowledgebase and supply you with a list of articles that address the topic you need information on.
The Search Tool within your account also acts as a "Form Finder". If you are unsure of where to enter a particular form within your account, simply enter the form number within the search tool and click on the applicable suggestion. You will be taken directly to the necessary entry screen. For example, if you need to enter a Form W-2, simply enter "W-2" within the Search Tool and a drop-down box will display with possible suggestions for you. Click on the necessary form and you will be taken directly to the W-2 entry screen.