You can access our Search Tool by using the 'Help & Support' tab located at the top right of the screen once you log into your account.
Our Search Tool allows you to search by form number to quickly access forms within the program or to search our Knowledgebase by topic for articles you need assistance with.
If you are unsure of where to enter a particular form within your account, simply enter the form number in the box titled "Search by form number or topic" and click on the applicable suggestion. You will be taken directly to the necessary entry screen. For example, if you need to enter a Form W-2, simply enter "W-2" within the Search Tool and a drop-down box will display with possible suggestions for you. Click on the necessary form and you will be taken directly to the W-2 entry screen.
Choose "I have a technical question" or "I have a question about my taxes" for basic navigation information or instructions, to to view our support hours or use our other support methods such as Chat or TaxPro (Available only with the premium package), or to access our Knowledgebase.