Updating your phone number in your account is a straightforward process. Follow the steps below to ensure a smooth update:
1. Log In to Your Account
Begin by logging in to your account using your correct username and password. Upon logging in, select the option to receive a security code via email.
2. Verify Your Account
After receiving the security code in your email, enter the six-digit code in the verification code entry field. This will direct you to the My Account page.
3. Navigate to Account Settings
On the My Account page, locate the menu on the left side of the screen and select Settings, then click on Account Settings. From there, click Edit next to the Phone Number section.
4. Receive and Enter a Second Security Code
A new security code will be sent automatically to your email. Enter this code on the following page to proceed.
5. Edit and Save Your Phone Number
Once the security code is verified, you can update your phone number. Be sure to check the box to verify the phone number at the time of entry, then save your changes.
If You No Longer Have Access to Your Account
If you no longer have access to your account due to an outdated email or other issues, you must first complete an Email Change Request Form. This step is necessary to regain access to your account. Once your email has been updated, you can log in and follow the steps outlined above to update your phone number.
Troubleshooting
If you’re not prompted to request a security code after entering your username and password, try logging in from a different web browser or using an incognito/private browsing window. This should require a security code to log in, allowing you to request the code via email.
By following these steps, you can successfully update and verify your phone number in your account.
Additional Information
- How do I change my email address?
- I cannot access my account because my email address has changed. How do I access my account?